FAQs

Shipping

How long will it take for my order to arrive?

If you’re local to the UK (like us), you should receive your order within 2-3 working days once your order has been processed.

If you are based internationally, it can take up to 7 working days after your order has been processed. Shipping costs can be found here.

The items I ordered came separately. Why didn't they arrive in the same delivery?

Since the introduction of our custom-made collection, our garments arrive from different warehouses. So if you order a custom item, and one of our in stock items, the two will arrive in separate deliveries. Don't worry though, you'll only be charged one standard delivery rate, and all our items are processed and delivered efficiently.

Refunds, Returns and Exchanges

What is your returns and exchanges policy?

We currently offer FREE UK returns! If you change your mind, we'll be happy provide you with pre-paid postage to ship your items back to us for a full refund within 14 days of purchase. For full terms, click here.

Do you accept refunds and returns for International customers?

Yes we will refund your items. See our 14-day refund policy below. Please note, the original shipping fee is non-refundable and you will need to cover the cost of returning the package back to us.

What is your refund policy?

We offer a 14-day money back guarantee which means you have 14 days after receiving your item to request a refund. Be sure to request a return/ refund as soon as possible if you're not happy with your purchase. Please note, all items are inspected upon return. For full terms, click here.

Can I exchange anything?

Some items can’t be exchanged or returned for hygiene purposes, for example, we can’t accept swim leggings if original hygiene stickers have been removed and the item has been worn. So please make sure your items are in a saleable condition before sending back for an exchange. For full terms, click here.

How do I make a return?

To start a return, you must contact us at hello@prettysassylady.com and we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For full terms, click here.

Payments/ Checkout

Help! I have a discount code but can’t find the box to apply it. I am shopping on my mobile.

The discount code box on mobile is located on the payment page (which is the last part of the checkout process). So, you’ll need to add your shipping details and select shipping method before proceeding to the payments page. Here you’ll be able to apply your discount code before finalising your purchase.

I would like to make a purchase using Klarna’s buy now, pay later service. Where can I find more details?

For details on Klarna’s terms and conditions please visit our Klarna FAQ page here.

Fitting

Where is your size chart?

Our size chart is located on every product page and at the bottom of our site in the footer. You can also access it here.

I’m not sure which size to buy. What should I do?

Please refer to our size chart and follow the measuring guide. All our swimwear is slim fit to reduce drag resistance whilst swimming (for safety). If you would like a slightly looser fit, we recommend buying one size bigger.

How do I purchase for a looser fit?

Purchase the items separately. Buy a rash vest one size bigger than your usual size but purchase the swim leggings in your normal size so they are not too loose. A roomier top is great, but loose leggings – not so much.

Just be aware our sizes span across two sizes e.g. M – UK 10/12.

As an example, if you are a size 10, a size M rash vest will be fine as it’s already bigger to accommodate a size 12. If you are a size 12 and would prefer a roomier fit, we recommend buying one size bigger – size L – UK 14/16.

I can’t find my size. What should I do?

We currently stock S, M, L and XL (equivalent UK sizes 8-18). If you would like to see your size stocked, please send us an email along with your size and we will be in touch as soon as your size becomes available.

I wear a different size on the top and bottom, should I buy the co-ord set?

If you wear different sizes, we recommend you buy the rash vest and swim leggings separately to achieve the best fit. Read our guide for best fit here.

For any other queries, please send an email to: hello@prettysassylady.com